Refund Policy

Last Updated: August 13, 2025

This Refund Policy outlines the terms and conditions under which Ardelivento ("we", "us", or "our") provides refunds for services purchased through our online educational platform. By purchasing any service or subscription from ardelivento.com, you agree to the terms of this policy.

1. General Refund Terms

We strive to provide high-quality educational content and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions specified in this policy.

All refund requests must be submitted in writing to help@ardelivento.com and will be reviewed on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

2.1 Course and Subscription Purchases

Refund requests made within 14 days of the initial purchase date
Less than 25% of the course content or learning materials have been accessed or completed
No certificates, badges, or completion credentials have been issued
No downloadable materials have been accessed or downloaded

2.2 Technical Issues

Platform malfunction preventing access to purchased content
Content significantly differs from the description provided at the time of purchase
Substantial technical errors that impede learning and cannot be resolved by our support team

2.3 Duplicate Purchases

If you accidentally purchase the same course or subscription multiple times, you may request a refund for the duplicate transaction within 30 days.

3. Non-Refundable Items

The following purchases are not eligible for refunds:

Subscriptions where more than 14 days have elapsed since purchase
Courses where more than 25% of content has been accessed
Individual quiz attempts or test assignments that have been completed
Digital certificates or credentials that have been issued and downloaded
Promotional or discounted purchases unless required by applicable consumer protection regulations
Services purchased through third-party platforms or resellers
Gift subscriptions that have been redeemed by the recipient

4. Subscription Cancellations

4.1 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial months.

4.2 Annual Subscriptions

Annual subscriptions may be eligible for a pro-rata refund if cancelled within the first 30 days of the initial purchase, provided less than 25% of available content has been accessed.

After 30 days, annual subscriptions are non-refundable but may be cancelled to prevent future renewals.

5. Refund Request Process

To request a refund, please follow these steps:

Send an email to help@ardelivento.com with the subject line "Refund Request"
Include your full name, account email address, and order number or transaction reference
Provide a detailed explanation of the reason for your refund request
Allow up to 10 business days for our team to review your request

We will notify you via email once your request has been reviewed and inform you whether your refund has been approved or denied.

6. Refund Processing

If your refund request is approved:

The refund will be processed to the original payment method used for the purchase
Processing typically takes 5 to 10 business days from approval
Additional time may be required depending on your financial institution
You will receive a confirmation email once the refund has been initiated
Access to the refunded course or subscription will be immediately revoked

7. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you deserve a refund outside the standard terms outlined above, please contact us with a detailed explanation. We will review such requests individually and may grant exceptions at our sole discretion.

8. Free Trials and Promotional Offers

Free trial periods do not require refunds as no payment is collected during the trial. If you do not wish to continue after a free trial, ensure you cancel before the trial period ends to avoid being charged.

Promotional offers and discounted purchases are subject to the same refund policy as regular-priced items unless otherwise stated in the promotional terms.

9. Group and Corporate Purchases

Refunds for bulk or corporate purchases are handled on a case-by-case basis. Please contact our corporate support team at help@ardelivento.com for assistance with these requests.

10. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in immediate suspension of your account and access to all services.

If a chargeback is initiated, we reserve the right to dispute it with evidence of service delivery and policy agreement.

11. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our services after changes have been posted constitutes acceptance of the modified policy.

12. Contact Information

If you have questions or concerns about this Refund Policy, please contact us:

Email: help@ardelivento.com
Phone: +61 3 6224 7500
Address: 53 Yalwal Rd, West Nowra NSW 2541, Australia
WhatsApp: +61 3 6224 7500
Telegram: @Ardelivento Support
Viber: +61 3 6224 7500

By making a purchase on ardelivento.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.